Help

Getting into Torio

• Employers can sign in or create an account to set up a company and prepare jobs.
• Anyone in security can join the network and build a professional profile.
• Guards can join the guard app waitlist. Already using a test build? Sign in inside the app.

Password or confirmation code trouble

Use “Forgot password?” on the sign-in screen. Check the address you entered and your spam folder. If a code expires, request a new one and use the most recent code.

Company review pending

A reviewer checks company identity and recruiting authority. Review messages appear in your workspace. You can prepare draft jobs, but approval is needed before publishing.

No matching guards

Check that the job is published, the company is approved, and current reviewed requirements are available for the state and job type. Pay, location, credentials and schedule filters also affect results. Do not remove genuine credential requirements to force a match.

A save could not be confirmed

Use “Retry same change” while the page is still open. It checks the same request rather than creating another one. If Torio asks you to reload, check the saved version before editing again.

Deleting your account

Go to Delete your account, sign in, and confirm. You can also delete it in the Torio app: Me, then Settings, then Account. Deletion starts 7 days after you ask, and you can cancel until then. The Privacy Policy explains what is deleted and what stays.

Contact

For account, privacy or support requests, contact Torio. Email help@jointorio.com.

Do not send identity documents by email.